How DreamHomes collects, uses, and protects your information.

This Privacy Policy applies to the DreamHomes website, web applications, and related services that link to this page (together, the "Services"). It describes how DreamHomes processes personal data when you browse listings, create an account, verify identity or property documents, book inspections, exchange messages, or otherwise interact with the platform.

Where listings, offers, or verification data are synchronized with our Haven backend or other processors, those systems operate under agreements that require appropriate confidentiality and security. This policy focuses on what you should expect at the product level.

DreamHomes acts as the primary controller for account, product usage, and support data collected through the Services. Some workflows (for example, regulated verification checks) may involve specialised partners who process data strictly on documented instructions.

If you interact with an owner or agent through the platform, they may also hold copies of messages or documents you share with them. Their use of that information is governed by their own legal obligations and, where applicable, separate agreements with DreamHomes.

We collect information in three broad ways: information you provide directly, information generated when you use the Services, and limited information from third parties where needed for safety or verification.

We only use personal data for defined purposes. We do not sell your personal information and we do not build hidden behavioural profiles to resell to unrelated advertisers.

Depending on your location, privacy laws may require us to point to a "legal basis" for processing. DreamHomes is built with Nigeria-first operations, but we describe common bases here for transparency.

We use cookies and similar storage to keep sessions stable, remember UI preferences, and understand aggregate traffic patterns. A dedicated Cookie Policy explains categories, retention, and controls in more detail.

You can review the Cookie Policy at any time. Browser settings remain the primary way to block non-essential cookies, though doing so may affect parts of the experience.

We share personal data only where needed to run the Services, comply with law, or protect people on the platform.

We retain personal data for as long as your account is active, as long as needed to provide follow-on services (for example, dispute resolution), and as long as law or prudent record-keeping requires.

Verification artefacts may be retained longer than casual browsing data because they support auditability and trust signals. When retention periods end, we delete or irreversibly anonymise data where technically feasible.

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the data we handle. Examples include encrypted transport for web traffic, access controls on production systems, logging for security investigations, and least-privilege policies for internal staff.

No online service can guarantee perfect security. You should use a unique password, enable any second-factor option we offer, and report suspected compromise immediately so we can help protect your account.

We want you to stay in control of your information. Depending on applicable law, you may have rights to access, correct, delete, export, or restrict certain processing, and to object to processing based on legitimate interests.

DreamHomes infrastructure may span regions chosen for reliability and latency. Where personal data moves across borders, we implement safeguards such as contractual clauses or equivalent measures required by applicable law.

The Services are not directed to children under the age where they can lawfully enter contracts in their jurisdiction without guardian involvement. We do not knowingly collect personal information from children for marketing purposes.

If you believe a child has provided us personal data without appropriate authority, contact us and we will take prompt steps to investigate and delete information where appropriate.

Some features (including parts of Dream AI) may rank or suggest listings based on signals you provide, such as budget, location, or amenities. These systems are designed to assist, not replace, your judgement.

You can usually understand the main inputs influencing a suggestion by reviewing the prompts or filters you supplied. If you have concerns about a materially automated decision with legal effect, contact us and we will explain the logic at a high level where feasible.

We may update this Privacy Policy as the product evolves or as law changes. When we make material changes, we will post the updated policy, revise the "Last updated" date, and use reasonable in-product notices or email where appropriate.

Continued use of the Services after the effective date of an update constitutes your acceptance of the revised policy, except where your explicit consent is required for new processing.

Questions about this Privacy Policy or our data practices should be sent to the contact email shown in the header of this page. We aim to acknowledge substantive requests within a few business days and resolve them without undue delay.

If you are not satisfied with our response and applicable law provides a right to escalate, you may contact your local data protection authority. We will cooperate in good faith with regulators.